NEE Coaching · New England Elite

Good morning.

Today's coaching focus

Twenty teammates surfaced for coaching across four franchises. Start where the score is lowest, work outward.

0 of 20 coached

How the score works click to expand

Each teammate gets a single composite score from 0 to 100, weighted across four metrics. Hitting standard on a metric earns a clean 100 for that slot. Missing standard reduces it proportionally. No bonus credit for going above standard, no double-counting.

50%

Adjusted Resi AJS

Average job size on residential. The biggest sales lever, weighted accordingly.

27%

TTM Complaints

Customer-reported complaints rate. The most direct quality signal.

14%

NPS

Net promoter signal from post-job surveys. How customers feel about the experience.

14%

Google Reviews capture

Share of jobs that turn into a public review. The ask happening on the truck.

Raw spec was 50 / 30 / 15 / 15 (sums to 110). Normalized to land on 100.

Standards by franchise

Franchise

Adj AJS

Complaints

NPS

Reviews

Boston North

$725

≤ 1.50%

≥ 90%

≥ 25%

Boston South

$725

≤ 1.50%

≥ 90%

≥ 25%

Coastal Ports

$619

≤ 1.50%

≥ 90%

≥ 25%

Connecticut

$619

≤ 1.30%

≥ 90%

≥ 25%

How a sub-score is calculated

Higher-is-better (AJS, NPS, Reviews): min(100, value ÷ standard × 100)

Lower-is-better (Complaints): min(100, standard ÷ value × 100)

Example. A BNO TM with AJS $580 (standard $725): 580 ÷ 725 × 100 = 80. That sub-score then weighs 50% in the composite.

Severity buckets

Urgent · score < 70 High · 70–89 Medium · 90+

Eligibility

Only teammates with at least 10 residential jobs in the period are scored. Smaller samples are too noisy to coach against.