A Southwind Region

New England Elite

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Sunday, April 26
April MTD · TM-Level Metrics
Good morning.

Today's coaching focus

Twenty teammates surfaced for coaching across four franchises. Start where the score is lowest, work outward.

Show:
0 of 20 coached
How the score works click to expand
Each teammate gets a single composite score from 0 to 100, built from four metrics. For every metric, you either hit the standard or you don't. Hit it, you earn the full weight. Miss it, you earn zero. No partial credit for being below the line.
50%
Adjusted Resi AJS
Average job size on residential. The biggest sales lever.
20%
TTM Complaints
Customer-reported complaints rate. The most direct quality signal.
15%
NPS
Net promoter signal from post-job surveys.
15%
Google Reviews capture
Share of jobs that turn into a public review. The ask on the truck.
Weights sum to exactly 100.
Standards by franchise
Franchise
Adj AJS
Complaints
NPS
Reviews
Boston North
$725
≤ 1.50%
≥ 90%
≥ 25%
Boston South
$725
≤ 1.50%
≥ 90%
≥ 25%
Coastal Ports
$619
≤ 1.50%
≥ 90%
≥ 25%
Connecticut
$619
≤ 1.30%
≥ 90%
≥ 25%
How a metric scores
Hit the standard: full weight (50, 20, 15, or 15)
Miss the standard: 0
Example. A BNO TM hits AJS, hits NPS, hits Reviews, misses Complaints: 50 + 0 + 15 + 15 = 80.
Severity buckets
Urgent · score < 65 (missing AJS or 2+ standards) High · 65–79 (hits AJS but missing 1-2 secondaries) Medium · 80+ (hits 3+ of 4 standards)
Eligibility
Only teammates with at least 10 residential jobs in the period are scored. Smaller samples are too noisy to coach against.